Shipping Policy

Thank you for choosing Majestic Pharaoh for your online shopping needs. This Shipping Policy provides essential information regarding the shipping and delivery of your orders. Please review this policy carefully before making a purchase.

 

1. Order Processing and Handling

1.1. Processing Time:

  • All orders placed with Majestic Pharaoh are processed within 2-5 business days, excluding weekends and holidays, from the date of receiving your order confirmation email. Our team works diligently to ensure prompt processing and handling of your orders.

1.2. Local Delivery and Pick Up:

  • Please note that currently, we do not offer local delivery or pick-up options. All orders will be shipped via our designated carriers for delivery.

1.3. Order Confirmation and Shipping Notification:

  • Upon successful order processing, you will receive an order confirmation email. Once your order is shipped, you will receive a shipping notification email containing relevant tracking information.

1.4. International Shipping:

  • We are working diligently to expand our shipping options to accommodate international customers. International shipping will be made available soon. Stay tuned for updates on international shipping availability.

2. Shipment Tracking

2.1. Tracking Number:

  • When your order is shipped, you will receive an email notification from Majestic Pharaoh, including a tracking number. You can use this tracking number to monitor the status and location of your package.

2.2. Tracking Availability:

  • Please allow up to 48 hours for the tracking information to become available and updated in the carrier's system. This delay is standard during the initial processing of shipments.

2.3. Assistance with Tracking:

  • If you have not received your order within 3 days of receiving your shipping confirmation email or have questions about the shipment status, kindly contact our customer support team at customersupport@majesticpharaoh.com. Provide your name and order number in your email, and we will be glad to assist you in tracking your package.

3. Shipping Delays and Issues

3.1. Unforeseen Circumstances:

  • Majestic Pharaoh is committed to timely deliveries; however, please understand that shipping delays may occur due to unforeseen circumstances beyond our control, such as weather conditions, natural disasters, customs inspections, or carrier disruptions.

3.2. Delayed Deliveries:

  • If you experience any significant delays in receiving your order, please reach out to our customer support team promptly, and we will investigate the issue and take appropriate actions to ensure your satisfaction.

3.3. Refunds and Chargebacks:

  • Orders that accurately align with the delivery timeframe and tracking information will not be eligible for a refund or chargeback. Please refer to our Refund Policy for more details on the refund process.

4. Shipping Restrictions

4.1. Address Accuracy:

  • It is essential to provide accurate shipping information during checkout. Majestic Pharaoh is not responsible for delays or non-delivery of orders due to incorrect or incomplete shipping addresses provided by customers.

4.2. Restricted Locations:

  • Please note that certain locations, such as P.O. boxes, APO/FPO addresses, and some remote areas, may have limited or restricted shipping options. If your address falls into one of these categories, our customer support team will reach out to discuss alternative arrangements.

5. Shipping Rates

5.1. Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping fees during the checkout process before finalizing your purchase.

5.2. Free Shipping:

  • We may offer free shipping promotions on specific products or for orders exceeding a certain purchase value. Eligibility for free shipping will be clearly stated during the checkout process.

For further questions or clarifications regarding our Shipping Policy, please contact our customer support team at customersupport@majesticpharaoh.com. We are here to provide excellent service and ensure your shipping experience with Majestic Pharaoh is seamless and satisfactory.

 

Note: This revised Shipping Policy provides additional details about shipping restrictions, tracking assistance, and shipping costs for the Majestic Pharaoh Shopify store based in the United States.